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Client guide

How to use Ask EBBI

The EBBI Immigration Assistant (Ask EBBI) is an AI receptionist on our website. It shares general office information — not legal advice.

Not legal advice. Answers are general information only until you have a signed retainer with our office. Supervision: Atty. George M. Garvida, Barrister & Solicitor (LSO 68091D). We do not promise approvals, invitation rounds, or IRCC processing times.

Step by step

  1. Open the chat

    On any public page, tap the EBBI Immigration Assistant bubble at the bottom of the screen.

  2. Choose a language

    Use English, Tagalog, or Français at the top of the panel. Answers follow the language you select.

  3. Type or use the mic

    Type your question, or tap the microphone to dictate. Pick dictation language (English or Tagalog) beside the mic if needed.

    The first time you use the mic, your browser shows a short voice privacy notice: speech is converted to text on your device. EBBI does not record or store audio — only the text is sent, like a typed message.

  4. Read answers aloud (optional)

    On assistant replies, use Read aloud if you want the answer spoken. Use Stop to end playback. We never auto-play audio.

  5. Menu options (+)

    Open the + menu for shortcuts: My application (verify for file status), Start an inquiry, or Leave a message for a callback.

    Quick topic chips under the header include Summons / demand, Fairness letter, and AI & privacy — tap to ask in English or Tagalog.

What Ask EBBI can help with

  • General information about summons or demand letters, IRCC procedural fairness letters, and how EBBI uses AI under PIPEDA
  • General information about EBBI services and how to get started
  • Typical price ranges and how to book a Free Screening
  • How to send documents and use the client portal
  • Application status after you verify with case number and date of birth (or when signed in to the portal) — high-level updates only
  • Office contact options and hours (see Contact)
  • General information topics from the + menu: Summons or demand letter, Procedural fairness letter, and AI & your privacy — each ends with guidance to book a consultation; not legal advice

What it cannot do

  • Give legal or immigration advice for your specific situation
  • Promise that IRCC will approve an application or meet a timeline
  • Accept passports, forms, or other documents inside the chat — use the portal or document upload paths
  • Create a lawyer–client relationship (that requires a signed retainer)

Check application status

In the chat, choose My application or ask about your file. You will be asked for:

  • Your case number (from EBBI)
  • Your date of birth (YYYY-MM-DD)

Alternatively, sign in to the client portal with your client number, PIN, and email code. Verified chat shows status-style information only — not legal advice.

Reach a person

  • Phone: (249) 209-6214
  • Office: consultations at Unit 302, 3768 Bathurst Street, Toronto, ON M3H 3M7 (The Law Offices of George M. Garvida). Unit 306 is document drop-off only. Hours: Mon–Sat 10 AM–5 PM (Toronto / ET). Full contact details
  • In chat: Leave a message (+ menu) — we usually respond within two to three business days. For removal, detention, or an IRCC deadline today, call immediately.

FAQ

Is the chat private?

We log questions to improve the receptionist and for quality review. Do not paste passport numbers, full forms, or other sensitive ID in the chat. See our Privacy Policy.

Can I use Tagalog?

Yes. Select Tagalog at the top, or dictate in Tagalog using the mic language selector.

Does Ask EBBI replace my lawyer?

No. It is a receptionist for general office information. Your representative reviews your case and gives legal guidance under retainer.

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